We are all faced with these challenging times and the sudden changes to how we can continue with our daily work requirements in critical infrastructure while remaining safe and following health recommendations.
To meet this challenge Mearls Machine Works Ltd. is pleased to offer “Virtual Troubleshooting” services.
This allows us, via an online video link or Facetime®, to guide you step by step through issues you may be experiencing on site.
In addition, for valves, we have set up our training materials consisting of control valve cut away’s, full valves, pilots and accessories to help in understanding the mechanics of the equipment.
Virtual troubleshooting allows you or your staff to keep the systems running in critical situations even when we can’t work side by side.
We can see what you see. For valves if needed we can show you visually, using the demonstration equipment, how to adjust, test or do maintenance.
3. Simplified Process
Eliminates the issues with describing certain parts or functions in industry language that may not be familiar, helps eliminate confusion.
4. Cost Savings
We are offering this service, charged in 15 minute increments. This equates to a cost savings to you in possibly avoiding technician travel time, mileage and field rates.
Allows for a potential quick solution to any issue so you can carry on with your day or resolve an emergency event quickly, where time is of the essence.
Perfect for simple to complex pump or valve inquiries, troubleshooting, installation or maintenance.
Troubleshooting “Service Packages” are also available.
This is a supplemental service designed to give you flexibility in how you approach your systems needs. Whether it be due to health requirements and concerns, or simply a quick test to determine if we need to come to site.
We are of course still offering Full “In Person” Field Service with our technicians.
To set up a virtual troubleshooting session with one of our technicians, please fill out the form below. We will get back to you and set up a Facetime® or Zoom call.
If this is an emergency that requires immediate attention, please call 250.763.0109.
Whatever the scale of your project or the challenge you’re facing with a part or water system, we’ll find a way to help.
The knowledgeable staff at Mearl’s Machine Works brings a wide range of expertise and qualifications, which enables us to deliver high quality results on any project.